HALOKO SUPPORT
We've got your back 🙌
Frequently Asked
Guide for Organisers
Welcome to Haloko’s Support Center, the hub for all your questions, solutions, and high fives. Whether you’re preparing for a night of unforgettable fun or crafting an incredible event for our community, we’re here to help every step of the way.
For the Party Animals (aka Ticket Buyers) 🎟️
Can’t find your confirmation email? Not sure how to change your booking? Or maybe you just want to know the best way to tie a neon shoelace for that 80s theme night? Whatever your query, we’ve got answers. Check out our FAQs below, or if you need a bit more help, get in touch with our ace support team.
For the Magic Makers (aka Event Organisers) 🎈
Are you looking to create an event that’ll set hearts racing and feet moving? You’re in the right place. Find resources on setting up your event, managing bookings, and crafting unforgettable experiences. And if you need a helping hand, our dedicated organiser support team is just an email away.
Here at Haloko, we believe in creating moments of joy, connection, and unforgettable fun. And we believe that every part of your journey—from buying a ticket to hosting an event—should be just as enjoyable.
Buying A Ticket?
It’s super easy! Just head to our website and browse through the exciting events available. Once you’ve found the event you want to attend, click on it, select the desired number of tickets, and follow the prompts to complete your purchase. Get ready for an amazing experience!
Your tickets will be delivered right to your inbox! We’ll send them to the email address you provided during the checkout process. So, keep an eye on your email and make sure to check your spam or junk folder too, just in case.
Don’t panic! Sometimes those sneaky confirmation emails end up in the spam folder. If you still can’t find it, reach out to our friendly customer support team. They’ll help you get your hands on those tickets in no time.
We understand that plans can change, but unfortunately, we don’t offer ticket cancellations or refunds unless an event is cancelled or rescheduled. So, make sure you’re ready to party before you hit that buy button!
If an event gets cancelled or rescheduled, we’ve got your back! We’ll let you know through email and initiate the refund process for the ticket price. Keep an eye on your inbox for updates and rest assured, we’ll take care of you.
Nope, no need to dust off that old printer! Just save the e-ticket on your phone and show it at the event entrance. Easy peasy, right? Plus, it’s better for the environment too!
Sorry, ticket transfers are not available at the moment. But hey, invite your friends to join you on Haloko and get them to grab their own tickets for the event. The more, the merrier! Please keep in mind, if you buy multiple tickets you will need to have the lead booker present when getting your tickets checked.
We like to keep things simple, so there are no booking fees for free events! However, for some paid events, we may charge a small transaction fee of £1 per transaction. We’ll always be transparent about any fees before you make your purchase.
Absolutely! We take your privacy and security seriously. We use industry-standard encryption and secure payment gateways to protect your information. So, go ahead and book those tickets with peace of mind!
We’re here to assist you every step of the way! If you have any other questions, concerns, or just want to say hi, reach out to our fantastic support team. They’re always ready to chat and make your Haloko experience extra special!
Organising An Event?
Woohoo, you’re in the right place! Selling tickets for your event on Haloko is a breeze. Simply sign up as an event organiser, create your event listing with all the juicy details, set your ticket prices, and let the magic happen. Get ready to reach a whole new audience of eager event-goers!
Cha-ching! We know you’re excited to receive your earnings. After your event ends, we’ll calculate the ticket sales and process the payment to the bank account information you provided. We aim to get those pounds rolling into your account a minimum of 7 days after the event. Happy dance time!
Absolutely! We love a good deal, and so do our users. You have the flexibility to offer discounts or promo codes to make your event even more enticing. Just enter the details at the promo creation stage.
Oh no, we hope it doesn’t come to that! But if you need to cancel your event, please let us know as soon as possible. We’ll work with you to manage the situation and provide support to ticket buyers. Remember, communication is key, and we’re here to help!
Absolutely! We understand that plans can evolve, and you may need to make updates or changes. Just log in to your Haloko account, find your event listing, and make the necessary tweaks. Keep those event details fresh and exciting!
Life happens, and sometimes events need to be rescheduled. If that’s the case, let us know the new date as soon as possible. We’ll work with you to update the event information and notify ticket buyers about the change. Flexibility is the name of the game!
Absolutely! We want you to feel the anticipation and excitement building up. You can easily track the ticket sales for your event by logging into your Haloko account. Watch those numbers climb and get ready to deliver an unforgettable experience!
You bet! You’re the boss of your event, and that includes ticket prices. You have the freedom to set the ticket prices that best reflect the value of your event. Just remember to keep it fair and competitive to attract those eager attendees.
Nope, sky’s the limit! You can sell as many tickets as your event can handle. Whether it’s an intimate gathering or a massive extravaganza, we’re here to support you in making it a huge success. Get ready to welcome a buzzing crowd!
We’re all about transparency! Yes, we charge a fee of 5% to help keep the Haloko platform running smoothly and provide you with top-notch services. Our fee is a modest percentage of each ticket sold. Think of it as an investment in reaching a wider audience and boosting your event’s success!
We make it easy-peasy for you! After your event ends, we’ll calculate the total ticket fees. We’ll deduct these fees automatically from your ticket sales before we process the payment to your bank account.
We’re here to make your event planning journey a smooth one! If you have any other questions, need assistance, or just want to share your excitement, don’t hesitate to reach out to our amazing support team. They’ll be your event planning superheroes!
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